Services

We Architect Enterprise-Grade BPO Infrastructure

Deploying elite specialized talent, hyper-secure communication channels, and rigorous regulatory compliance architectures. We absorb your complex back-office administrative burdens, optimize your cash flow, and elevate customer experience standards across every global touchpoint

Who We Are

ProConnect BPO Solutions is a full-service outsourcing company specializing in call center management, medical billing, accounts receivable, data entry, and customer support. We work with healthcare providers, insurance companies, financial firms, and businesses of all sizes to deliver measurable results and operational excellence.

About us

Revenue Cycle Management

Stop leaving money on the table. We handle end-to-end billing operations from charge capture and claims submission to payment posting and A/R follow-up. Our RCM specialists work within your existing EMR to reduce denials, accelerate reimbursements, and keep your cash flow healthy.

RAF Score & Coding

We identify and close HCC coding gaps across your patient panel, ensuring every chronic condition is captured and coded correctly at each encounter. Missed diagnoses mean lower RAF scores and lost Medicare reimbursement.

Virtual Medical Assistant

Your remote front office, without the overhead. From appointment scheduling and prior authorizations to patient follow-up calls and insurance verification our VMAs integrate seamlessly into your workflow as an extension of your team. Available full-time or part-time to match your practice volume.

Help Desk Support

Tier 1 and Tier 2 technical support, remote troubleshooting, and software assistance for your business and customers.

Accounts Management

Efficient AR follow-up, payment posting, insurance verification, and collections to maximize your cash flow.

Customer Support Services

Multichannel customer support via phone, email, and live chat — delivering exceptional client experiences on your behalf.

Industries We Serve

Deploying tailored BPO infrastructure, compliant workflows, and specialized teams across core global sectors.

"Flawless HIPAA Compliance and Immediate ROI"

Partnering with Orbis BPO transformed our operational efficiency overnight. Their medical billing team eliminated our persistent billing errors, while their 24/7 call center infrastructure completely secured our patient communication pipelines. They do not just provide outsourced staff; they deliver precision, institutional security, and absolute reliability.

David Vance, MHA

Director of Operations

Ready to Optimize Your Business Operations?

Contact our solution architects today to reduce your overhead costs by up to 60% while maintaining absolute compliance and quality.